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Terms and Conditions

Rooli Casino

These conditions of use explain the main rules that apply when you access or use the Rooli Casino website, create or use a player account, deposit or withdraw funds, play casino games (including live dealer titles where offered), and take part in promotions.

By visiting the site, registering an account, or using any of our services, you agree to follow these service terms. They are designed to set clear expectations, outline player responsibilities, and explain how we operate the platform in a fair and responsible way.

If you do not agree with these platform rules, please do not use the website or create an account.

Who can use Rooli Casino (age, location, and legality)

Rooli Casino is for adults only.

To register and play, you must:

  • Be at least 18 years old, and also meet the legal gambling age requirements in your jurisdiction (some locations require 19+ or 21+).
  • Make sure online gambling is legal where you are located and that you are allowed to use our services under local law.

Access may be restricted or unavailable in certain countries, regions, or territories. We may also limit features (such as specific games, payment methods, or promotions) based on legal requirements, licensing conditions, or risk controls.

Creating an account - the basics we expect

When you register, you agree to provide accurate, complete, and up-to-date information, including contact details and any information needed to support payments and account security.

Key account rules:

  • Your account must be registered in your own legal name.
  • You may only create and use the number of accounts we allow per person, household, device, IP address, payment method, or shared environment. In most cases, this means one account per player.
  • You must not impersonate anyone else or use false details.
  • You should keep your profile information current so we can contact you about important account or service updates.

We may refuse an account registration or restrict account functionality where we have reasonable grounds to do so (for example, if details cannot be verified or if we suspect misuse).

Verification checks (KYC) - confirming identity and payment ownership

To protect players and meet regulatory and security obligations, we may request verification at any point, including before allowing withdrawals or enabling certain account features.

This may include requests to confirm:

  • Identity and age
  • Address or country of residence
  • Ownership of a payment method or wallet address
  • Source of funds or source of wealth (where required)
  • Any other details needed to keep the platform safe and compliant

Verification is a normal part of operating an online casino. If requested, you agree to provide genuine, readable documents or information within a reasonable time. If verification is incomplete or unsuccessful, we may limit deposits, withdrawals, or gameplay until the checks are completed.

Your player account - security, confidentiality, and personal use

Your login details are for your use only. You are responsible for keeping your username, password, and any security settings confidential.

You are also responsible for activity that takes place through your account, whether or not you personally authorized it. If you believe your account has been accessed by someone else, contact us as soon as possible at support@rooli.com.

Accounts are personal and must not be:

  • Shared with another person (including friends or family)
  • Transferred, sold, or gifted
  • Used to place bets on behalf of another person

Deposits, withdrawals, and account balances - how payments work

Rooli Casino supports a range of payment methods, which may include cards, e-wallets, prepaid solutions, and cryptocurrencies. Availability depends on your location, your chosen currency, and third-party provider coverage. Processing times and limits can vary and may change.

Important points to understand:

  • We may apply reasonable checks before approving deposits or withdrawals, including verification and security reviews.
  • Withdrawal requests may be reviewed to confirm eligibility, compliance with promotion rules, and the integrity of gameplay.
  • Some payment methods may require withdrawals to be sent back to the same source used for deposits where feasible, or to a verified method in your name.
  • Fees may be charged by third-party payment providers or blockchain networks. Where applicable, you are responsible for those external fees.

Your displayed balance may include separate balances for real money and bonus funds. When applicable, real-money funds are generally used before bonus funds.

Bonus rules made clear - promotions, free spins, and wagering

Promotions at Rooli Casino can include deposit bonuses, free spins, reload offers, VIP offers, and referral rewards. Each offer can have its own bonus terms, and those offer-specific rules apply in addition to these site terms.

Before claiming or using any promotion, you are expected to review the specific promotion details, including:

  • Eligibility and country restrictions
  • Minimum deposit requirements
  • Wagering requirements and contribution rates by game type
  • Game restrictions and excluded titles
  • Time limits and expiry dates
  • Maximum bet limits while a bonus is active
  • Maximum conversion or withdrawal rules (if a promotion includes them)

Common promotion rules you may see on Rooli Casino include:

  • A maximum bet limit of €5 (or currency equivalent) while wagering a bonus.
  • Bonus wagering contributions that vary by game category (for example, slots often contribute more than table games).
  • Free spins and bonus funds that can expire if not used within the stated timeframe.

Bonuses may be set as non-sticky (real money played first), and some promotions may require entering a bonus code during deposit. If a bonus is applied by mistake or credited due to an obvious system or configuration error, we may correct it.

Games and feature access - availability can change

We aim to provide a stable, high-quality service, but we cannot promise that the website, games, or specific features will always be available everywhere, on every device, or at every moment.

Game availability can be affected by factors such as:

  • Your location and local restrictions
  • Device compatibility and browser settings
  • Scheduled maintenance
  • Game provider updates or removals
  • Technical interruptions and network conditions

We may add, remove, suspend, or limit games, payment methods, promotions, or other features at any time. This can include restricting access to certain titles while a promotion is active, or limiting specific features in some jurisdictions.

Fair play standards - what’s not allowed

Rooli Casino is built for genuine play. You agree to use the platform lawfully and fairly and not to attempt to gain an improper advantage.

Prohibited behavior includes, for example:

  • Fraud, deception, or using false personal information
  • Collusion with other players, chip dumping, or coordinated play intended to exploit offers
  • Chargeback abuse or attempting to reverse legitimate transactions to avoid losses
  • Bonus abuse (including exploiting loopholes, using multiple accounts, or manipulating promotions)
  • Using bots, scripts, automated play tools, or any unauthorized software that interferes with normal gameplay
  • Attempting to manipulate game outcomes, platform systems, or promotional mechanics
  • Allowing someone else to access or use your account

If you notice suspicious activity or believe your account has been compromised, you should notify support promptly.

When we can restrict services - reasonable operator rights

To protect players and the integrity of the platform, we may take reasonable actions when we believe rules have been broken, verification is incomplete, or activity appears risky or abusive.

Depending on the situation, actions may include:

  • Limiting access to certain games or promotions
  • Removing a bonus or promotional benefits where the offer rules were not followed
  • Pausing withdrawals or transactions during a review
  • Suspending or closing an account

We aim to act proportionately and based on the information available. Where appropriate, we may request additional details to resolve an issue.

Mistakes and technical problems - how errors are handled

From time to time, technical issues can happen. These may include game interruptions, display errors, incorrect balances, mispriced promotions, or other obvious mistakes caused by software, network issues, or third-party provider problems.

If an error occurs, we reserve the right to correct it and to address the impact in a fair and reasonable way. This may include voiding bets that were clearly affected by a malfunction, correcting an incorrect balance, or adjusting bonus credits that were applied incorrectly.

Responsible gaming - keeping play in control

Gambling should be treated as entertainment, not a way to make money. You are responsible for managing your play within your means.

Rooli Casino supports responsible gaming and may provide tools that help you stay in control, such as deposit limits, session limits, time-outs, or self-exclusion options (availability may depend on jurisdiction). If you feel gambling is becoming a problem, we encourage you to seek support and use available controls.

More guidance may be available on our /responsible-gaming page.

Ownership of site content - intellectual property

The website, including its design, logos, branding, text, graphics, software elements, and other original content, is owned by Rooli Casino or used under license from our partners.

You may not copy, reproduce, republish, modify, distribute, or commercially exploit any part of the site or its content without written permission, except where allowed by applicable law for personal, non-commercial use.

Third-party services - game providers, payments, and external tools

Some parts of the service rely on third-party providers, including game studios, live dealer providers, payment processors, identity verification services, and hosting or security partners.

Because of this:

  • Certain features may be limited by third-party availability or technical constraints.
  • Third-party terms may apply to specific services (such as payment processing or wallet services).
  • We are not responsible for issues caused solely by third-party systems outside our reasonable control.

Liability limits - what we’re responsible for (and what we’re not)

We work to operate the platform responsibly, but we are not responsible for losses or damages caused by circumstances beyond our reasonable control or by misuse of the service.

This can include, for example:

  • Internet or device issues on your side
  • Incorrect actions taken by you (such as sending funds to the wrong address or using an unsupported method)
  • Temporary downtime, interruptions, or delays
  • Failures or disruptions caused by third-party providers
  • Events such as outages, natural disasters, or other force majeure situations

Nothing in these conditions is intended to limit any rights you may have under applicable consumer protection laws that cannot be excluded.

No promises of uninterrupted service - “as is” and “as available”

The website, games, and services are provided on an “as is” and “as available” basis. This means we cannot guarantee continuous access, uninterrupted gameplay, or error-free operation at all times.

We may perform maintenance or updates, and some services may occasionally be unavailable or restricted.

Updates to these terms - staying current

We may update these terms from time to time to reflect changes in the service, legal requirements, security standards, or operational needs. The latest version published on the website will apply from the date it is posted, unless we state otherwise.

You are encouraged to review this page periodically. Continuing to use the website after an update means you accept the revised terms.

Other important policies to review

These service terms work alongside other policies and guidelines on our website, which may include:

Where there is a conflict between a promotion’s specific rules and these general site terms, the promotion’s specific rules will apply for that offer.

Contacting Rooli Casino

If you have questions about these conditions of use, your account, or any part of the service, you can contact our support team at support@rooli.com.

Using the platform means following the rules that keep play fair, payments secure, and expectations clear for everyone. We encourage you to read these terms carefully, and to reach out if anything needs clarification.